Choosing from the vast array of window treatment companies out there can involve a laborious research and comparison process. And there’s always the slight chance that once you do settle on the perfect pair of drapes, blinds, or shades it’ll be defective. The Hunter Douglas team prides itself on top-quality workmanship, product operability, and customer service. As the world’s leading manufacturer of window coverings and the supplier of long-lasting proprietary products to millions of homes and commercial buildings around the world, Hunter Douglas Installers expresses dedication to their customers’ gratification and confidence in their merchandise with a lifetime guarantee warranty.
Hunter Douglas’ Commitment to Customer Satisfaction
The company’s highest priority is to thoroughly satisfy their customers throughout the entire experience of choosing, buying, and living with their window treatments. If you’re not 100% satisfied with your Hunter Douglas brand product, don’t hesitate to call their team of friendly customer service representatives at 1-800-789-0331 or send them an email via this form on their website.
Hunter Douglas Installer’s Lifetime Limited Warranty Coverage
Before committing to buying window treatments, it’s important to read the fine print and understand the details of the manufacturer’s warranty. Generous, comprehensive warranties are telltale signs of a company’s integrity. All Hunter Douglas brand products (except for a few specific lift engineering components mentioned below) are covered for shortcomings in materials and workmanship as well as operational dysfunction for the entire time the original retail purchaser owns the product. However, take note of the caveat that a few specific lift engineering components mentioned below are excluded from this coverage.
As confirmed on the Hunter Douglas website, the company formally agrees to repair or, if necessary, replace all fabric delamination and defective internal mechanisms, components, and brackets. Within the warranty contract, this window treatment manufacturer also promises to fix or repair operational cords for a full 7 years from the date of purchase. In addition, their motorization components are covered for 5 years after the original date they were bought. The company promises to fix both of these parts free of charge as long as the warranty is acted on within the aforementioned timespan. Other repairs and replacements usually come with associated charges.
Hunter Douglas Warranty vs. that of Competitor, Graber
Hunter Douglas’ engineers use identical or similar parts and products to mend and replace defective blinds, shades, awnings, and curtains. Meanwhile, other companies, such as Graber are more interested in reconstructing defective shades and other window treatments since this costs the company less. Hunter Douglas sends new parts because they pride themselves on achieving the highest level of product functionality and customer satisfaction. Moreover, Graber only covers operating cords for 3 years from the date of purchase while, as aforementioned, Hunter Douglas covers them for 5 years.
Conditions not Covered by Hunter Douglas’ Lifetime Limited Warranty
Hunter Douglas window fashion offerings are built to last for decades and are constructed of strong, resilient materials, notwithstanding, conditions caused by normal wear and tear may occur over time depending on the environment the window treatment is situated within and its maintenance. Thus, the Hunter Douglas Lifetime Limited Warranty does not cover evolutions in products’ states caused by normal use and age nor does the Hunter Douglas blinds warranty. Furthermore, the warranty also does not extend to abuse, accidents, misuse, or alterations to window treatments. Additionally, the warranty does not cover exposure to the elements including but not limited to sun damage, wind, rain, inclement weather, moisture which may cause discoloration or fading over time. The penultimate stipulation of the warranty’s limitations concerns their noncoverage of any conditions caused by a failure to read product instructions with attention to measurement, correct installation, cleaning, or maintenance. Lastly, shipping charges, shipping time, removal, labor, and reinstallation fees are not included in the warranty.
How to Acquire Your Hunter Douglas Window Treatment Warranty
The company offers phone and online options for obtaining your warranty. Both methods are simple and user-friendly; the choice boils down to your preference.
Steps to Attain the Warranty By Phone
- Reach out to your original Hunter Douglas window treatment dealer, the manufacturer you originally purchased the product from, to seek out warranty assistance.
- Let the Hunter Douglas representative you’re speaking to know if you’re not the original owner of the product because in that case, they will be able to provide you with further directions to order complimentary repair parts and assembly instructions.
- If you’re looking for technical support, assistance in acquiring warranty service, further explanation of the warranty’s stipulations, or want to request particular parts free of charge call Hunter Douglas Inc. at 1-800-789-0331 (9:00 AM - 8:00 PM EST).
Completing your Warranty Registration Online
For those who prefer to handle their warranty claim online, Hunter Douglas has made it easy with their warranty registration page. Alternatively, if you received a warranty registration card with your product shipment, another route to the same means is to text the image with the camera icon to 71403. Or, you can visit Hunter Douglas’ US or Canadian site and type in the code shown under the camera icon. If you run into any problems entering your code simply use the following workaround option: select “Use your model number or product name” at the bottom of the screen to manually enter your information.
If you’re not the original owner of the product and would like to inquire about free parts, navigate to the Parts Request form on the Hunter Douglas website to submit your query to the company. Local dealers are also available to assist customers with this matter. Keep in mind that there will be costs associated with this type of repair. Hunter Douglas Installers encourages customers in this situation to visit the Dealer Locator feature on their website to find an authorized dealer nearby.
Ancillary Hunter Douglas Limited Lifetime Warranty Specifications
It’s helpful to keep abreast of the company’s additional disclaimers. Hunter Douglas Installers asserts that neither they nor their licensed fabricators or distributors are liable or accountable for accidental chance damages, consequent alterations, or any other indirect detriments to their products. Additionally, they are not responsible for any losses, costs, or expenses. Furthermore, the Hunter Douglas Lifetime Limited Warranty is available for United States customers only. Keep abreast of state-specific warranty stipulations because a few states do not accept the exclusion or limitation of incidental or consequential damages, so the above exclusion or limitation may not apply to you. The Lifetime Limited Warranty gives customers express legal rights, thus you may have additional rights not listed in this post which vary from state to state.
Our Proud Partnership with the Hunter Douglas Brand
Here at our company’s various store locations: Window Trends Morris Plains and Window Trends Chatham, NJ, we’re committed to not only providing our customers with top-tier blinds, shades, drapes, and awnings, we also strive for product security. Two of our highest priorities are making sure our clientele feel 100% satisfied with their window treatments and facilitating purchase experiences after which they can rest assured knowing there are viable options if their product is defective. That’s why we chose to deal Hunter Douglas window fashion products—their brand offers one of the most reliable, generous warranty packages on the window treatment market.
In addition, we, the Window Trends team, offer an additional one-year warranty on installation. This one-year warranty precedes Hunter Douglas’ warranty, thus one year after your purchase, your warranty will defer to them. We provide hard copies of company literature on our specific warranty details as well as Hunter Douglas’ at the time of installation. Feel free to contact us at (973) 401-9048 or stop by our showroom in Morris Plains if you have any additional questions about the warranty or would like to peruse our wide array of Hunter Douglas wares.